Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 06971
VM0006971Silvermember6971@example.test · +601110006971 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
1,058
Current loyalty balance
Lifetime Spend
RM 1,323
Across 16 visits
Total Visits
16
Since 2025-07-17
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,058 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 2
Outlet purchase
2026-04-01 · Member activity · RM 82.50
App session
2026-03-20 · OPLUMO Outlet 2
Points credited
2026-03-08 · Member activity · RM 93.50
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 2
Outlet purchase
2026-02-12 · Member activity · RM 104.50
Points credited
2026-01-31 · OPLUMO Outlet 2
Outlet purchase
2026-01-19 · Member activity · RM 115.50