Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 06951
VM0006951Silvermember6951@example.test · +601110006951 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,359
Current loyalty balance
Lifetime Spend
RM 2,950
Across 17 visits
Total Visits
17
Since 2025-07-04
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
174d
2026-04-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,359 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 16
Outlet purchase
2026-04-06 · Member activity · RM 111.75
App session
2026-03-25 · OPLUMO Outlet 16
Points credited
2026-03-13 · Member activity · RM 126.65
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 16
Outlet purchase
2026-02-17 · Member activity · RM 141.55
Points credited
2026-02-05 · OPLUMO Outlet 16
Outlet purchase
2026-01-24 · Member activity · RM 156.45