Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 06931
VM0006931Membermember6931@example.test · +601110006931 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted Out
Points Balance
948
Current loyalty balance
Lifetime Spend
RM 1,185
Across 28 visits
Total Visits
28
Since 2025-03-19
Average Order Value
RM 46
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
83d
2026-07-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
948 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 13
Outlet purchase
2026-07-06 · Member activity · RM 34.50
App session
2026-06-24 · OPLUMO Outlet 13
Points credited
2026-06-12 · Member activity · RM 39.10
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 13
Outlet purchase
2026-05-19 · Member activity · RM 43.70
Points credited
2026-05-07 · OPLUMO Outlet 13
Outlet purchase
2026-04-25 · Member activity · RM 48.30