Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06926
VM0006926Goldmember6926@example.test · +601110006926 · Preferred outlet: OPLUMO Outlet 8
App UserFamily
Consent Status
Opted In
Points Balance
4,672
Current loyalty balance
Lifetime Spend
RM 5,841
Across 42 visits
Total Visits
42
Since 2024-04-27
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
157d
2026-05-05
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,672 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 8
Outlet purchase
2026-04-23 · Member activity · RM 117.75
App session
2026-04-11 · OPLUMO Outlet 8
Points credited
2026-03-30 · Member activity · RM 133.45
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 8
Outlet purchase
2026-03-06 · Member activity · RM 149.15
Points credited
2026-02-22 · OPLUMO Outlet 8
Outlet purchase
2026-02-10 · Member activity · RM 164.85