Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00691
VM0000691Membermember691@example.test · +601110000691 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
680
Current loyalty balance
Lifetime Spend
RM 851
Across 11 visits
Total Visits
11
Since 2026-02-05
Average Order Value
RM 70
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
680 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 12
Outlet purchase
2026-07-23 · Member activity · RM 52.50
App session
2026-07-11 · OPLUMO Outlet 12
Points credited
2026-06-29 · Member activity · RM 59.50
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 12
Outlet purchase
2026-06-05 · Member activity · RM 66.50
Points credited
2026-05-24 · OPLUMO Outlet 12
Outlet purchase
2026-05-12 · Member activity · RM 73.50