Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 06895
VM0006895Silvermember6895@example.test · +601110006895 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
989
Current loyalty balance
Lifetime Spend
RM 1,237
Across 11 visits
Total Visits
11
Since 2026-02-19
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
52d
2026-08-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
989 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 11
Outlet purchase
2026-08-06 · Member activity · RM 72.00
App session
2026-07-25 · OPLUMO Outlet 11
Points credited
2026-07-13 · Member activity · RM 81.60
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 11
Outlet purchase
2026-06-19 · Member activity · RM 91.20
Points credited
2026-06-07 · OPLUMO Outlet 11
Outlet purchase
2026-05-26 · Member activity · RM 100.80