Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00688
VM0000688Platinummember688@example.test · +601110000688 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted Out
Points Balance
6,293
Current loyalty balance
Lifetime Spend
RM 7,867
Across 41 visits
Total Visits
41
Since 2024-06-02
Average Order Value
RM 155
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
139d
2026-05-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,293 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 9
Outlet purchase
2026-05-11 · Member activity · RM 116.25
App session
2026-04-29 · OPLUMO Outlet 9
Points credited
2026-04-17 · Member activity · RM 131.75
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 9
Outlet purchase
2026-03-24 · Member activity · RM 147.25
Points credited
2026-03-12 · OPLUMO Outlet 9
Outlet purchase
2026-02-28 · Member activity · RM 162.75