Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06866
VM0006866Membermember6866@example.test · +601110006866 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted In
Points Balance
76
Current loyalty balance
Lifetime Spend
RM 95
Across 1 visits
Total Visits
1
Since 2026-07-24
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
59d
2026-08-11
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
76 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 16
Outlet purchase
2026-07-30 · Member activity · RM 67.50
App session
2026-07-18 · OPLUMO Outlet 16
Points credited
2026-07-06 · Member activity · RM 76.50
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 16
Outlet purchase
2026-06-12 · Member activity · RM 85.50
Points credited
2026-05-31 · OPLUMO Outlet 16
Outlet purchase
2026-05-19 · Member activity · RM 94.50