Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 06845
VM0006845Goldmember6845@example.test · +601110006845 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,471
Current loyalty balance
Lifetime Spend
RM 3,089
Across 24 visits
Total Visits
24
Since 2025-03-24
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
150d
2026-05-12
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,471 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 12
Outlet purchase
2026-04-30 · Member activity · RM 98.25
App session
2026-04-18 · OPLUMO Outlet 12
Points credited
2026-04-06 · Member activity · RM 111.35
Win-back campaign delivered
2026-03-25 · OPLUMO Outlet 12
Outlet purchase
2026-03-13 · Member activity · RM 124.45
Points credited
2026-03-01 · OPLUMO Outlet 12
Outlet purchase
2026-02-17 · Member activity · RM 137.55