Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06830
VM0006830Silvermember6830@example.test · +601110006830 · Preferred outlet: OPLUMO Outlet 14
App UserFamily
Consent Status
Opted Out
Points Balance
2,113
Current loyalty balance
Lifetime Spend
RM 2,641
Across 18 visits
Total Visits
18
Since 2025-08-25
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
104d
2026-06-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,113 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 14
Outlet purchase
2026-06-15 · Member activity · RM 111.00
App session
2026-06-03 · OPLUMO Outlet 14
Points credited
2026-05-22 · Member activity · RM 125.80
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 14
Outlet purchase
2026-04-28 · Member activity · RM 140.60
Points credited
2026-04-16 · OPLUMO Outlet 14
Outlet purchase
2026-04-04 · Member activity · RM 155.40