Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 06816
VM0006816Silvermember6816@example.test · +601110006816 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,174
Current loyalty balance
Lifetime Spend
RM 2,718
Across 39 visits
Total Visits
39
Since 2024-09-23
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,174 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 17
Outlet purchase
2026-07-27 · Member activity · RM 58.50
App session
2026-07-15 · OPLUMO Outlet 17
Points credited
2026-07-03 · Member activity · RM 66.30
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 17
Outlet purchase
2026-06-09 · Member activity · RM 74.10
Points credited
2026-05-28 · OPLUMO Outlet 17
Outlet purchase
2026-05-16 · Member activity · RM 81.90