Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06800
VM0006800Silvermember6800@example.test · +601110006800 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
1,581
Current loyalty balance
Lifetime Spend
RM 1,977
Across 34 visits
Total Visits
34
Since 2024-09-04
Average Order Value
RM 72
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
171d
2026-04-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,581 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 1
Outlet purchase
2026-04-09 · Member activity · RM 54.00
App session
2026-03-28 · OPLUMO Outlet 1
Points credited
2026-03-16 · Member activity · RM 61.20
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 1
Outlet purchase
2026-02-20 · Member activity · RM 68.40
Points credited
2026-02-08 · OPLUMO Outlet 1
Outlet purchase
2026-01-27 · Member activity · RM 75.60