Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 06785
VM0006785Goldmember6785@example.test · +601110006785 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
2,792
Current loyalty balance
Lifetime Spend
RM 3,491
Across 28 visits
Total Visits
28
Since 2025-03-13
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
89d
2026-07-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,792 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 3
Outlet purchase
2026-06-30 · Member activity · RM 81.00
App session
2026-06-18 · OPLUMO Outlet 3
Points credited
2026-06-06 · Member activity · RM 91.80
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 3
Outlet purchase
2026-05-13 · Member activity · RM 102.60
Points credited
2026-05-01 · OPLUMO Outlet 3
Outlet purchase
2026-04-19 · Member activity · RM 113.40