Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06782
VM0006782Goldmember6782@example.test · +601110006782 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted In
Points Balance
3,389
Current loyalty balance
Lifetime Spend
RM 4,237
Across 23 visits
Total Visits
23
Since 2025-04-14
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
147d
2026-05-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,389 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 17
Outlet purchase
2026-05-03 · Member activity · RM 117.75
App session
2026-04-21 · OPLUMO Outlet 17
Points credited
2026-04-09 · Member activity · RM 133.45
Win-back campaign delivered
2026-03-28 · OPLUMO Outlet 17
Outlet purchase
2026-03-16 · Member activity · RM 149.15
Points credited
2026-03-04 · OPLUMO Outlet 17
Outlet purchase
2026-02-20 · Member activity · RM 164.85