Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00677
VM0000677Platinummember677@example.test · +601110000677 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
6,132
Current loyalty balance
Lifetime Spend
RM 7,665
Across 40 visits
Total Visits
40
Since 2024-05-15
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,132 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 15
Outlet purchase
2026-04-05 · Member activity · RM 123.00
App session
2026-03-24 · OPLUMO Outlet 15
Points credited
2026-03-12 · Member activity · RM 139.40
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 15
Outlet purchase
2026-02-16 · Member activity · RM 155.80
Points credited
2026-02-04 · OPLUMO Outlet 15
Outlet purchase
2026-01-23 · Member activity · RM 172.20