Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06764
VM0006764Goldmember6764@example.test · +601110006764 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,205
Current loyalty balance
Lifetime Spend
RM 4,006
Across 42 visits
Total Visits
42
Since 2024-07-15
Average Order Value
RM 84
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
78d
2026-07-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,205 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 16
Outlet purchase
2026-07-11 · Member activity · RM 63.00
App session
2026-06-29 · OPLUMO Outlet 16
Points credited
2026-06-17 · Member activity · RM 71.40
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 16
Outlet purchase
2026-05-24 · Member activity · RM 79.80
Points credited
2026-05-12 · OPLUMO Outlet 16
Outlet purchase
2026-04-30 · Member activity · RM 88.20