Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06716
VM0006716Goldmember6716@example.test · +601110006716 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,233
Current loyalty balance
Lifetime Spend
RM 5,292
Across 28 visits
Total Visits
28
Since 2024-12-29
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
163d
2026-04-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,233 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 2
Outlet purchase
2026-04-17 · Member activity · RM 127.50
App session
2026-04-05 · OPLUMO Outlet 2
Points credited
2026-03-24 · Member activity · RM 144.50
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 2
Outlet purchase
2026-02-28 · Member activity · RM 161.50
Points credited
2026-02-16 · OPLUMO Outlet 2
Outlet purchase
2026-02-04 · Member activity · RM 178.50