Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 06700
VM0006700Goldmember6700@example.test · +601110006700 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,089
Current loyalty balance
Lifetime Spend
RM 5,112
Across 35 visits
Total Visits
35
Since 2024-12-05
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
61d
2026-08-09
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,089 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 3
Outlet purchase
2026-07-28 · Member activity · RM 97.50
App session
2026-07-16 · OPLUMO Outlet 3
Points credited
2026-07-04 · Member activity · RM 110.50
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 3
Outlet purchase
2026-06-10 · Member activity · RM 123.50
Points credited
2026-05-29 · OPLUMO Outlet 3
Outlet purchase
2026-05-17 · Member activity · RM 136.50