Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00067
VM0000067Goldmember67@example.test · +601110000067 · Preferred outlet: OPLUMO Outlet 17
WeekendApp User
Consent Status
Opted In
Points Balance
2,426
Current loyalty balance
Lifetime Spend
RM 3,033
Across 28 visits
Total Visits
28
Since 2025-04-23
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,426 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 17
Outlet purchase
2026-08-10 · Member activity · RM 82.50
App session
2026-07-29 · OPLUMO Outlet 17
Points credited
2026-07-17 · Member activity · RM 93.50
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 17
Outlet purchase
2026-06-23 · Member activity · RM 104.50
Points credited
2026-06-11 · OPLUMO Outlet 17
Outlet purchase
2026-05-30 · Member activity · RM 115.50