Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06680
VM0006680Membermember6680@example.test · +601110006680 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
663
Current loyalty balance
Lifetime Spend
RM 829
Across 7 visits
Total Visits
7
Since 2026-03-06
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
109d
2026-06-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
663 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 17
Outlet purchase
2026-06-10 · Member activity · RM 107.25
App session
2026-05-29 · OPLUMO Outlet 17
Points credited
2026-05-17 · Member activity · RM 121.55
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 17
Outlet purchase
2026-04-23 · Member activity · RM 135.85
Points credited
2026-04-11 · OPLUMO Outlet 17
Outlet purchase
2026-03-30 · Member activity · RM 150.15