Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 06665
VM0006665Goldmember6665@example.test · +601110006665 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,779
Current loyalty balance
Lifetime Spend
RM 3,474
Across 33 visits
Total Visits
33
Since 2024-11-12
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,779 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 2
Outlet purchase
2026-05-30 · Member activity · RM 81.00
App session
2026-05-18 · OPLUMO Outlet 2
Points credited
2026-05-06 · Member activity · RM 91.80
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 2
Outlet purchase
2026-04-12 · Member activity · RM 102.60
Points credited
2026-03-31 · OPLUMO Outlet 2
Outlet purchase
2026-03-19 · Member activity · RM 113.40