Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06662
VM0006662Goldmember6662@example.test · +601110006662 · Preferred outlet: OPLUMO Outlet 16
App UserFamily
Consent Status
Opted In
Points Balance
3,567
Current loyalty balance
Lifetime Spend
RM 4,459
Across 40 visits
Total Visits
40
Since 2024-06-13
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
146d
2026-05-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,567 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 16
Outlet purchase
2026-05-04 · Member activity · RM 70.50
App session
2026-04-22 · OPLUMO Outlet 16
Points credited
2026-04-10 · Member activity · RM 79.90
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 16
Outlet purchase
2026-03-17 · Member activity · RM 89.30
Points credited
2026-03-05 · OPLUMO Outlet 16
Outlet purchase
2026-02-21 · Member activity · RM 98.70