Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06650
VM0006650Membermember6650@example.test · +601110006650 · Preferred outlet: OPLUMO Outlet 4
LunchNew Joiner
Consent Status
Opted In
Points Balance
739
Current loyalty balance
Lifetime Spend
RM 924
Across 14 visits
Total Visits
14
Since 2025-08-31
Average Order Value
RM 71
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
739 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 4
Outlet purchase
2026-04-10 · Member activity · RM 53.25
App session
2026-03-29 · OPLUMO Outlet 4
Points credited
2026-03-17 · Member activity · RM 60.35
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 4
Outlet purchase
2026-02-21 · Member activity · RM 67.45
Points credited
2026-02-09 · OPLUMO Outlet 4
Outlet purchase
2026-01-28 · Member activity · RM 74.55