Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 06605
VM0006605Membermember6605@example.test · +601110006605 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
672
Current loyalty balance
Lifetime Spend
RM 840
Across 17 visits
Total Visits
17
Since 2025-10-03
Average Order Value
RM 65
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
83d
2026-07-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
672 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 10
Outlet purchase
2026-07-06 · Member activity · RM 48.75
App session
2026-06-24 · OPLUMO Outlet 10
Points credited
2026-06-12 · Member activity · RM 55.25
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 10
Outlet purchase
2026-05-19 · Member activity · RM 61.75
Points credited
2026-05-07 · OPLUMO Outlet 10
Outlet purchase
2026-04-25 · Member activity · RM 68.25