Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06596
VM0006596Membermember6596@example.test · +601110006596 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
626
Current loyalty balance
Lifetime Spend
RM 783
Across 9 visits
Total Visits
9
Since 2025-12-20
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
626 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 1
Outlet purchase
2026-05-01 · Member activity · RM 56.25
App session
2026-04-19 · OPLUMO Outlet 1
Points credited
2026-04-07 · Member activity · RM 63.75
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 1
Outlet purchase
2026-03-14 · Member activity · RM 71.25
Points credited
2026-03-02 · OPLUMO Outlet 1
Outlet purchase
2026-02-18 · Member activity · RM 78.75