Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 06592
VM0006592Goldmember6592@example.test · +601110006592 · Preferred outlet: OPLUMO Outlet 14
High ValueWeekend
Consent Status
Opted In
Points Balance
4,791
Current loyalty balance
Lifetime Spend
RM 5,990
Across 32 visits
Total Visits
32
Since 2025-01-16
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,791 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 14
Outlet purchase
2026-07-16 · Member activity · RM 130.50
App session
2026-07-04 · OPLUMO Outlet 14
Points credited
2026-06-22 · Member activity · RM 147.90
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 14
Outlet purchase
2026-05-29 · Member activity · RM 165.30
Points credited
2026-05-17 · OPLUMO Outlet 14
Outlet purchase
2026-05-05 · Member activity · RM 182.70