Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06584
VM0006584Goldmember6584@example.test · +601110006584 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
4,003
Current loyalty balance
Lifetime Spend
RM 5,005
Across 42 visits
Total Visits
42
Since 2024-05-17
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
137d
2026-05-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,003 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 6
Outlet purchase
2026-05-13 · Member activity · RM 74.25
App session
2026-05-01 · OPLUMO Outlet 6
Points credited
2026-04-19 · Member activity · RM 84.15
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 6
Outlet purchase
2026-03-26 · Member activity · RM 94.05
Points credited
2026-03-14 · OPLUMO Outlet 6
Outlet purchase
2026-03-02 · Member activity · RM 103.95