Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06572
VM0006572Goldmember6572@example.test · +601110006572 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
4,329
Current loyalty balance
Lifetime Spend
RM 5,412
Across 42 visits
Total Visits
42
Since 2024-07-29
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
64d
2026-08-06
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,329 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 11
Outlet purchase
2026-07-25 · Member activity · RM 108.75
App session
2026-07-13 · OPLUMO Outlet 11
Points credited
2026-07-01 · Member activity · RM 123.25
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 11
Outlet purchase
2026-06-07 · Member activity · RM 137.75
Points credited
2026-05-26 · OPLUMO Outlet 11
Outlet purchase
2026-05-14 · Member activity · RM 152.25