Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06560
VM0006560Silvermember6560@example.test · +601110006560 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
1,030
Current loyalty balance
Lifetime Spend
RM 1,288
Across 9 visits
Total Visits
9
Since 2025-12-29
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
140d
2026-05-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,030 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 16
Outlet purchase
2026-05-10 · Member activity · RM 107.25
App session
2026-04-28 · OPLUMO Outlet 16
Points credited
2026-04-16 · Member activity · RM 121.55
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 16
Outlet purchase
2026-03-23 · Member activity · RM 135.85
Points credited
2026-03-11 · OPLUMO Outlet 16
Outlet purchase
2026-02-27 · Member activity · RM 150.15