Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00655
VM0000655Silvermember655@example.test · +601110000655 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,203
Current loyalty balance
Lifetime Spend
RM 1,505
Across 45 visits
Total Visits
45
Since 2024-02-29
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
161d
2026-05-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,203 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 10
Outlet purchase
2026-04-19 · Member activity · RM 21.00
App session
2026-04-07 · OPLUMO Outlet 10
Points credited
2026-03-26 · Member activity · RM 23.80
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 10
Outlet purchase
2026-03-02 · Member activity · RM 26.60
Points credited
2026-02-18 · OPLUMO Outlet 10
Outlet purchase
2026-02-06 · Member activity · RM 29.40