Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 06517
VM0006517Goldmember6517@example.test · +601110006517 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,519
Current loyalty balance
Lifetime Spend
RM 3,149
Across 25 visits
Total Visits
25
Since 2025-05-20
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,519 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 7
Outlet purchase
2026-07-14 · Member activity · RM 97.50
App session
2026-07-02 · OPLUMO Outlet 7
Points credited
2026-06-20 · Member activity · RM 110.50
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 7
Outlet purchase
2026-05-27 · Member activity · RM 123.50
Points credited
2026-05-15 · OPLUMO Outlet 7
Outlet purchase
2026-05-03 · Member activity · RM 136.50