Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 06509
VM0006509Membermember6509@example.test · +601110006509 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
425
Current loyalty balance
Lifetime Spend
RM 532
Across 12 visits
Total Visits
12
Since 2025-10-26
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
150d
2026-05-12
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
425 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 16
Outlet purchase
2026-04-30 · Member activity · RM 35.25
App session
2026-04-18 · OPLUMO Outlet 16
Points credited
2026-04-06 · Member activity · RM 39.95
Win-back campaign delivered
2026-03-25 · OPLUMO Outlet 16
Outlet purchase
2026-03-13 · Member activity · RM 44.65
Points credited
2026-03-01 · OPLUMO Outlet 16
Outlet purchase
2026-02-17 · Member activity · RM 49.35