Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06506
VM0006506Goldmember6506@example.test · +601110006506 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,180
Current loyalty balance
Lifetime Spend
RM 5,225
Across 44 visits
Total Visits
44
Since 2024-06-09
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,180 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 13
Outlet purchase
2026-07-11 · Member activity · RM 81.75
App session
2026-06-29 · OPLUMO Outlet 13
Points credited
2026-06-17 · Member activity · RM 92.65
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 13
Outlet purchase
2026-05-24 · Member activity · RM 103.55
Points credited
2026-05-12 · OPLUMO Outlet 13
Outlet purchase
2026-04-30 · Member activity · RM 114.45