Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06488
VM0006488Membermember6488@example.test · +601110006488 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted Out
Points Balance
411
Current loyalty balance
Lifetime Spend
RM 514
Across 14 visits
Total Visits
14
Since 2025-11-05
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
104d
2026-06-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
411 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 12
Outlet purchase
2026-06-15 · Member activity · RM 27.75
App session
2026-06-03 · OPLUMO Outlet 12
Points credited
2026-05-22 · Member activity · RM 31.45
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 12
Outlet purchase
2026-04-28 · Member activity · RM 35.15
Points credited
2026-04-16 · OPLUMO Outlet 12
Outlet purchase
2026-04-04 · Member activity · RM 38.85