Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 06472
VM0006472Silvermember6472@example.test · +601110006472 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,513
Current loyalty balance
Lifetime Spend
RM 1,892
Across 15 visits
Total Visits
15
Since 2025-09-07
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
145d
2026-05-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,513 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 13
Outlet purchase
2026-05-05 · Member activity · RM 78.00
App session
2026-04-23 · OPLUMO Outlet 13
Points credited
2026-04-11 · Member activity · RM 88.40
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 13
Outlet purchase
2026-03-18 · Member activity · RM 98.80
Points credited
2026-03-06 · OPLUMO Outlet 13
Outlet purchase
2026-02-22 · Member activity · RM 109.20