Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 06437
VM0006437Goldmember6437@example.test · +601110006437 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,505
Current loyalty balance
Lifetime Spend
RM 3,132
Across 22 visits
Total Visits
22
Since 2025-07-11
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,505 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 12
Outlet purchase
2026-07-12 · Member activity · RM 97.50
App session
2026-06-30 · OPLUMO Outlet 12
Points credited
2026-06-18 · Member activity · RM 110.50
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 12
Outlet purchase
2026-05-25 · Member activity · RM 123.50
Points credited
2026-05-13 · OPLUMO Outlet 12
Outlet purchase
2026-05-01 · Member activity · RM 136.50