Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06392
VM0006392Goldmember6392@example.test · +601110006392 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
2,686
Current loyalty balance
Lifetime Spend
RM 3,358
Across 39 visits
Total Visits
39
Since 2024-06-15
Average Order Value
RM 89
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
162d
2026-04-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,686 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 1
Outlet purchase
2026-04-18 · Member activity · RM 66.75
App session
2026-04-06 · OPLUMO Outlet 1
Points credited
2026-03-25 · Member activity · RM 75.65
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 1
Outlet purchase
2026-03-01 · Member activity · RM 84.55
Points credited
2026-02-17 · OPLUMO Outlet 1
Outlet purchase
2026-02-05 · Member activity · RM 93.45