Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 06385
VM0006385Silvermember6385@example.test · +601110006385 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
1,727
Current loyalty balance
Lifetime Spend
RM 2,160
Across 14 visits
Total Visits
14
Since 2025-09-16
Average Order Value
RM 166
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
154d
2026-05-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,727 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 11
Outlet purchase
2026-04-26 · Member activity · RM 124.50
App session
2026-04-14 · OPLUMO Outlet 11
Points credited
2026-04-02 · Member activity · RM 141.10
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 11
Outlet purchase
2026-03-09 · Member activity · RM 157.70
Points credited
2026-02-25 · OPLUMO Outlet 11
Outlet purchase
2026-02-13 · Member activity · RM 174.30