Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 06360
VM0006360Silvermember6360@example.test · +601110006360 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,799
Current loyalty balance
Lifetime Spend
RM 2,249
Across 14 visits
Total Visits
14
Since 2025-12-21
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
58d
2026-08-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,799 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 3
Outlet purchase
2026-07-31 · Member activity · RM 108.75
App session
2026-07-19 · OPLUMO Outlet 3
Points credited
2026-07-07 · Member activity · RM 123.25
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 3
Outlet purchase
2026-06-13 · Member activity · RM 137.75
Points credited
2026-06-01 · OPLUMO Outlet 3
Outlet purchase
2026-05-20 · Member activity · RM 152.25