Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 06325
VM0006325Goldmember6325@example.test · +601110006325 · Preferred outlet: OPLUMO Outlet 2
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,457
Current loyalty balance
Lifetime Spend
RM 4,321
Across 40 visits
Total Visits
40
Since 2024-08-29
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,457 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 2
Outlet purchase
2026-07-20 · Member activity · RM 73.50
App session
2026-07-08 · OPLUMO Outlet 2
Points credited
2026-06-26 · Member activity · RM 83.30
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 2
Outlet purchase
2026-06-02 · Member activity · RM 93.10
Points credited
2026-05-21 · OPLUMO Outlet 2
Outlet purchase
2026-05-09 · Member activity · RM 102.90