Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 06295
VM0006295Membermember6295@example.test · +601110006295 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted In
Points Balance
172
Current loyalty balance
Lifetime Spend
RM 216
Across 2 visits
Total Visits
2
Since 2026-06-30
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
83d
2026-07-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
172 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 6
Outlet purchase
2026-07-06 · Member activity · RM 70.50
App session
2026-06-24 · OPLUMO Outlet 6
Points credited
2026-06-12 · Member activity · RM 79.90
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 6
Outlet purchase
2026-05-19 · Member activity · RM 89.30
Points credited
2026-05-07 · OPLUMO Outlet 6
Outlet purchase
2026-04-25 · Member activity · RM 98.70