Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00629
VM0000629Membermember629@example.test · +601110000629 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted In
Points Balance
275
Current loyalty balance
Lifetime Spend
RM 345
Across 8 visits
Total Visits
8
Since 2026-04-21
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
45d
2026-08-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
275 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 1
Outlet purchase
2026-08-13 · Member activity · RM 37.50
App session
2026-08-01 · OPLUMO Outlet 1
Points credited
2026-07-20 · Member activity · RM 42.50
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 1
Outlet purchase
2026-06-26 · Member activity · RM 47.50
Points credited
2026-06-14 · OPLUMO Outlet 1
Outlet purchase
2026-06-02 · Member activity · RM 52.50