Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 06235
VM0006235Silvermember6235@example.test · +601110006235 · Preferred outlet: OPLUMO Outlet 14
WeekendApp User
Consent Status
Opted Out
Points Balance
1,600
Current loyalty balance
Lifetime Spend
RM 2,001
Across 19 visits
Total Visits
19
Since 2025-09-18
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,600 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 14
Outlet purchase
2026-07-27 · Member activity · RM 99.00
App session
2026-07-15 · OPLUMO Outlet 14
Points credited
2026-07-03 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 14
Outlet purchase
2026-06-09 · Member activity · RM 125.40
Points credited
2026-05-28 · OPLUMO Outlet 14
Outlet purchase
2026-05-16 · Member activity · RM 138.60