Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00062
VM0000062Membermember62@example.test · +601110000062 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted In
Points Balance
614
Current loyalty balance
Lifetime Spend
RM 768
Across 13 visits
Total Visits
13
Since 2025-12-17
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
614 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 12
Outlet purchase
2026-07-09 · Member activity · RM 37.50
App session
2026-06-27 · OPLUMO Outlet 12
Points credited
2026-06-15 · Member activity · RM 42.50
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 12
Outlet purchase
2026-05-22 · Member activity · RM 47.50
Points credited
2026-05-10 · OPLUMO Outlet 12
Outlet purchase
2026-04-28 · Member activity · RM 52.50