Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06146
VM0006146Silvermember6146@example.test · +601110006146 · Preferred outlet: OPLUMO Outlet 10
LunchNew Joiner
Consent Status
Opted Out
Points Balance
1,052
Current loyalty balance
Lifetime Spend
RM 1,316
Across 17 visits
Total Visits
17
Since 2025-09-12
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
104d
2026-06-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,052 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 10
Outlet purchase
2026-06-15 · Member activity · RM 51.75
App session
2026-06-03 · OPLUMO Outlet 10
Points credited
2026-05-22 · Member activity · RM 58.65
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 10
Outlet purchase
2026-04-28 · Member activity · RM 65.55
Points credited
2026-04-16 · OPLUMO Outlet 10
Outlet purchase
2026-04-04 · Member activity · RM 72.45