Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 06113
VM0006113Silvermember6113@example.test · +601110006113 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
2,388
Current loyalty balance
Lifetime Spend
RM 2,986
Across 31 visits
Total Visits
31
Since 2025-02-09
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
67d
2026-08-03
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,388 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 11
Outlet purchase
2026-07-22 · Member activity · RM 72.00
App session
2026-07-10 · OPLUMO Outlet 11
Points credited
2026-06-28 · Member activity · RM 81.60
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 11
Outlet purchase
2026-06-04 · Member activity · RM 91.20
Points credited
2026-05-23 · OPLUMO Outlet 11
Outlet purchase
2026-05-11 · Member activity · RM 100.80