Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00061
VM0000061Membermember61@example.test · +601110000061 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
856
Current loyalty balance
Lifetime Spend
RM 1,071
Across 6 visits
Total Visits
6
Since 2026-04-12
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
90d
2026-07-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
856 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 11
Outlet purchase
2026-06-29 · Member activity · RM 118.50
App session
2026-06-17 · OPLUMO Outlet 11
Points credited
2026-06-05 · Member activity · RM 134.30
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 11
Outlet purchase
2026-05-12 · Member activity · RM 150.10
Points credited
2026-04-30 · OPLUMO Outlet 11
Outlet purchase
2026-04-18 · Member activity · RM 165.90