Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06086
VM0006086Silvermember6086@example.test · +601110006086 · Preferred outlet: OPLUMO Outlet 1
App UserFamily
Consent Status
Opted In
Points Balance
1,743
Current loyalty balance
Lifetime Spend
RM 2,179
Across 13 visits
Total Visits
13
Since 2025-12-15
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
82d
2026-07-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,743 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 1
Outlet purchase
2026-07-07 · Member activity · RM 120.00
App session
2026-06-25 · OPLUMO Outlet 1
Points credited
2026-06-13 · Member activity · RM 136.00
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 1
Outlet purchase
2026-05-20 · Member activity · RM 152.00
Points credited
2026-05-08 · OPLUMO Outlet 1
Outlet purchase
2026-04-26 · Member activity · RM 168.00