Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 06062
VM0006062Silvermember6062@example.test · +601110006062 · Preferred outlet: OPLUMO Outlet 11
App UserFamily
Consent Status
Opted In
Points Balance
2,108
Current loyalty balance
Lifetime Spend
RM 2,636
Across 20 visits
Total Visits
20
Since 2025-07-21
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
103d
2026-06-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,108 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 11
Outlet purchase
2026-06-16 · Member activity · RM 111.00
App session
2026-06-04 · OPLUMO Outlet 11
Points credited
2026-05-23 · Member activity · RM 125.80
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 11
Outlet purchase
2026-04-29 · Member activity · RM 140.60
Points credited
2026-04-17 · OPLUMO Outlet 11
Outlet purchase
2026-04-05 · Member activity · RM 155.40