Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 06056
VM0006056Membermember6056@example.test · +601110006056 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
235
Current loyalty balance
Lifetime Spend
RM 295
Across 7 visits
Total Visits
7
Since 2026-01-29
Average Order Value
RM 49
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
145d
2026-05-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
235 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 5
Outlet purchase
2026-05-05 · Member activity · RM 36.75
App session
2026-04-23 · OPLUMO Outlet 5
Points credited
2026-04-11 · Member activity · RM 41.65
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 5
Outlet purchase
2026-03-18 · Member activity · RM 46.55
Points credited
2026-03-06 · OPLUMO Outlet 5
Outlet purchase
2026-02-22 · Member activity · RM 51.45